![]() As I needed a working printer I just decided to purchase an HP AIO laser printer as a replacement. Unfortunately I got very sick and was unable to spend any time to investigate this further. Long term, HP is not the tech firm it used to be and buyers need to move on. I am pledged that next time - too soon, I am sure - I'll will not buy HP and I will buy printer with parts designed to last and made available for vendor or at home repair. ![]() Can we shame them into growing up and making sense? I doubt it. It's deliberate and the choice is for the consumer. The proliferation of models by HP which basically are unchanged in function is part of that marketing plan. There does not seem to be consumer panels/survey on longevity but there certainly is evidence that low-price ink jet printers (or lasers) are "given" away (low/no gross margin) to drive ink sales. The issue become one of total cost per printed impression over "life time" of machine, not user. They agreed and hence the deal on a new generation machine which will likely have similar problems soon enough. Even worse, inventory of ink I just bought was now useless. Furthermore, I would have to buy new machine. I complained that a $150-200 purchase was negated by poor quality plastic roller the size of a grape. I spoke with senior tech people at HP and they confirm this printer - and many others - are disposable. If the problem persists, move on to the next solution.I commented below - earlier. Close the Cartridge Access Door, plug back the Power cord, and then turn on the device.Ĭonduct a test print.Try and check if the Carriage can move fully through its path by softly pushing it from side to side. Get rid of all other bits of pieces and foreign material you find inside the printer.Also, move the Carriage to the right if it’s held in the center. Move the Carriage to the left side if it’s stuck on the right, and vice versa. ![]() Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually.If there are paper fragments that linger inside the printer, you can expect further jams to happen. Inspect from top to bottom for paper shreds that might be holding back the Carriage. Carefully take out any sheet of paper that’s stuck inside using both your hands.Unplug the Power cord from the back of the device while it’s still on, as a safety precaution. Wait until the Carriage stops and become silent before you proceed. Please turn on your Canon printer and open its Ink Cartridge Access Door.If the problem is still there, proceed to the next solution. Plugin its Power cord and then press the Power button to turn on the device.Ĭonduct a test print. Turn the printer back to its original position.Try opening and closing the tray a few times until the tab gets into the slot if needed. Please make sure that the Paper Tray’s plastic tab is fixed securely on the retainer slot.Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. Rotate the printer onto its side to gain access to its underside.Return the Paper Tray to its original position.If it is, however, you’ll need to replace the tray with a new one. Once you find that the Paper Tray isn’t warped, proceed to the next step.If there’s a gap over 1 mm wide between the ruler and tray, the tray is warped. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear.Take out any paper from its Paper Tray and then detach the tray from the device.Please turn off your device and unplug its Power cord.
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